Refund policy

Return & Refund Policy

Last updated: 10/03/2026

At Amuri, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and the conditions for returning products purchased from our website.

Returns

Under EU consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason.

However, due to health protection and hygiene reasons, this right does not apply to sealed food products that have been opened after delivery.

To be eligible for a return, the product must:

  • Be unopened

  • Be unused

  • Be in its original packaging

  • Be in the same condition as when you received it

If these conditions are not met, we reserve the right to refuse the return.

To request a return, please contact us at amuri.cph@gmail.com with your order number and details of the item you wish to return.

Return Process

Once your return request has been approved, you will receive instructions on how to return the item.

The product must be sent back within 14 days after notifying us of your withdrawal.

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging

We will assess the situation and may offer a replacement, refund, or store credit, depending on the circumstances.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please note that it may take 5-10 business days for the refund to appear in your account depending on your payment provider.

Shipping costs are non-refundable, unless the return is due to an error on our part.


Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

  • Opened food products

  • Opened supplements

  • Products that have been used

  • Products not returned in their original condition


Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at amuri.cph@gmail.com. 


Contact

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: amuri.cph@gmail.com
Business name: Amuri ApS 
Location: Copenhagen, Denmark