faq

Sea moss is a type of red seaweed that grows naturally in the ocean. It has been used for centuries as a food ingredient and wellness supplement because it contains a wide range of naturally occurring minerals.

Our sea moss is sourced from the warm waters of the Caribbean Sea, specifically around Saint Lucia. Caribbean sea moss is typically a species from the Gracilaria family, which thrives in tropical ocean environments.

Sea moss is most commonly prepared as sea moss gel, which can easily be added to smoothies, drinks, or recipes. Because it is plant-based and naturally rich in minerals, sea moss has become a popular superfood used in modern wellness routines.

Sea moss is known for its naturally high mineral content and has been traditionally used to support overall wellness. It contains important nutrients such as iodine, magnesium, potassium, and calcium.

Take 1–2 tablespoons daily.

Enjoy it straight from the jar, mix it into water or juice, stir it into yogurt, or blend it into your favorite smoothie. Sea Moss Gel can easily be incorporated into your daily wellness routine.

Keep refrigerated after opening.

Once opened, consume within 3-4 weeks and always store in the refrigerator. For longer storage, the product can be frozen for up to 4 months.

Always use a clean spoon when serving to maintain freshness.

Yes, sea moss is 100% vegan. It is a natural type of seaweed that grows in the ocean and contains no animal products.

Because it is entirely plant-based, sea moss is suitable for vegan, vegetarian, and plant-based diets

Our sea moss is wildcrafted in the waters surrounding Saint Lucia in the Caribbean and carefully harvested for quality and purity.

The sea moss is then processed and packaged in the Netherlands before being shipped to our customers.

We ship worldwide.

Shipping rates and delivery times vary depending on your location and will be displayed at checkout.

Please note that international orders may be subject to customs duties, import taxes, and other fees imposed by local authorities. these charges are the responsibility of the customer.

Orders are typically processed within 1–2 business days.

Delivery within Denmark usually takes 1–3 business days after dispatch. International orders generally arrive within 3–10 business days, depending on the destination.

Please note that delivery times may vary during busy periods, holidays, or due to customs processing.

Shipping costs are calculated at checkout based on your location and selected delivery method.

You'll be able to review all shipping options and costs before completing your purchase.

Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

If you haven't received your tracking details, please contact us here and we'll be happy to assist.

We accept all major payment methods, including Visa, Mastercard, Apple Pay and Google Pay. Secure payment is guaranteed on all orders.

If you haven't received your order confirmation email, please check your spam or junk folder first.

If you still can't find it, contact us here and we'll be happy to help. Please include the name and email address used when placing your order.

Yes. We welcome wholesale and retail partnerships with businesses that align with our brand values.

If you're interested in stocking amuri products, please contact us here and our team will be happy to assist you.

Customers have the right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason.

However, due to health protection and hygiene reasons, this right does not apply to sealed food products that have been opened after delivery.

To be eligible for a return, the product must:
Be unopened
Be unused
Be in its original packaging
Be in the same condition as when you received it
If these conditions are not met, we reserve the right to refuse the return.

To request a return, please contact us here with your order number and details of the item you wish to return.

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used
for the purchase.

Please note that it may take 5-10 business days for the refund to appear in your account depending on your payment provider.

Shipping costs are non-refundable, unless the return is due to an error on our part.

We replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact our support team here

Yes, you can cancel your order as long as it has not yet been processed or shipped. If you need to cancel, please contact our customer support team as soon as possible with your order number so we can assist you quickly.

Once an order has already been processed or dispatched, we may no longer be able to cancel it. In that case, you may need to wait until the order arrives and follow our return or refund policy.

If you have any questions about your order, feel free to reach out to us and we’ll be happy to help.